The storage of physical items until they are sold online is referred to as e-commerce warehousing. Warehousing includes safely and securely storing products, as well as tracking the locations items are housed, the date of arrival for good receipt, stock aging information with shelf life, reverse logistics policy and the quantity on hand at any given time. Online companies rely on efficient warehousing to sustain potential development in the e-commerce market, which is a highly competitive space.
A consumer should at least encounter one of such incidents such as receiving the wrong item, delayed missing shipment, damaged or defective items, etc. Because of the unfortunate occurrence that occurs to them, if Customer Care personal is difficult to contact, refunds or replacements are postponed, it is unlikely that customers will be happy or trust you again.
On the other hand, dealing with returned goods or reversed logistics as an e-commerce company owner could be aggravating and frustrating. However, if these complaints are not answered, e-commerce companies will be overwhelmed. Thus, we need to investigate on best practices in E-commerce warehousing.