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Smart Technologies For Hotel Procurement

One of the most significant technological trends within the hotel industry is the rise of smart hotel technology. This technology benefits both hotel owners and guests, improving financial results, as well as the guest experience itself. Procurement occupies a place of importance in the hotel. It supplies the hotel efficiently and produces value through the optimal quality of goods and services as a function of customer service and sustainability at the lowest possible cost. All these measures have resulted in cost savings, environmental benefits, improve technology, and an increase in revenue whereby procurement is directly involved.

Smart Procurement Using Cloud Technology

Cloud-based technology enables hoteliers the key to run smarter, more profitable businesses that are in tune with modern-day travelers and more productive. The maturing of cloud computing and increased adoption of Platform-as-a-Service (PaaS) will impact the procurement system in many ways.

Over the years, technology evolved as a series of modules, even as enterprises discovered processes that could be mapped into software as sourcing, contracts, purchase, payments, catalogs, and so on. Today’s procurement is aggressively integrating all these disparate modules to offer a “source-to-settle” solution. One of the biggest strengths of a cloud-based system is that it can be easily connected to others software applications, even if these applications do not share the same provider.

Through quick data retrieval and seamless collaboration, cloud procurement software accelerates decision-making and reduces the overall turnaround time of the procure-to-pay cycle. Cloud and mobile enable access from any location, users can work from anywhere. Key priorities for the hotel to rebound from the COVID-19 crisis and achieve digital resiliency will be building a technology ecosystem that allows rapid innovation, drive profit, and improve efficiency.

Smart Procurement Using Internet of Things

AI-driven automation can automatically reduce room heating, ventilation, and air-conditioning (HVAC) consumption when the system detected the room is not in use. Data can be seen and collected by using the Internet of Things (IoT) network connected with sensors on live room environmental changes such as occupancy, temperature, humidity, HVAC energy consumption, and air-conditioning performance status. AI software automatically adjusts the HVAC settings to reduce energy use when the room is empty and restores the temperature when the room is utilized again. Such automation minimizes energy wastage and saves energy costs.


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Kam Pooi Foon, ADPSM
Kam Pooi Foon has extensive years of experience in the specialised field of procurement, and specifically in the hotel industry. She holds the professional qualification in tourism management and is a member of the Singapore Institute of Purchasing and Materials Management (SIPMM). Pooi Foon completed the Advanced Diploma in Procurement and Supply Management (ADPSM) on April 2021 at SIPMM Institute.
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